What is the outcome of using the 'shifting focus' technique during communication?

The 'shifting focus' technique in communication involves redirecting the conversation away from a point of resistance or conflict towards a more manageable or less contentious topic. The main purpose of this technique is to create a space where the individual feels less threatened and can be encouraged to engage in dialogue. By distracting from the resistance, the officer can help lower the tension in the interaction, making it easier to guide the conversation toward more productive outcomes. This strategy can facilitate rapport-building and can lead to better communication overall, allowing for a more effective exchange of ideas and feelings.

While reducing offender stress may occur as a byproduct of this technique, it is not the primary outcome, as the focus is more on managing resistance rather than directly addressing stress levels. Additionally, the technique aims to avoid argumentative discussions by not confronting resistance head-on, which could lead to heightened conflict. Instead, it promotes a non-confrontational approach.